At Scentiris, we are committed to providing high-quality fragrances and a great customer experience. If you are not fully satisfied with your purchase, please review our policy below:

Exchange Policy

We offer exchange only (no refunds) within 3 days of receiving your order.

To be eligible for exchange:

• The product must be unused, unopened, and in its original packaging.
• The seal must be intact.
• Proof of purchase (order number or receipt) is required.
  

Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery.
• Share clear images/videos of the issue for verification.
  
  

After verification, we will:

• Arrange a free exchange, or
• Send the correct item at no additional cost.
  

Non-Exchangeable Items

• Opened or used perfumes cannot be exchanged due to hygiene and safety reasons.
• Products without original packaging or missing components are not eligible.
• Change of mind (e.g., not liking the fragrance) is not eligible for exchange.
  
  

Exchange Process

To request an exchange, contact us via:

WhatsApp: +92325-3522065
Email: info@scentiries.com

• Provide your order number and reason for exchange.
  
  Once approved, our team will guide you through the return shipment process.
  
  
  

Shipping Charges

• If the exchange is due to our error (wrong/damaged item), we cover all shipping costs.
• For other eligible exchanges, customers may need to bear the delivery charges.
  
  

Delivery Timeline for Exchange

• Exchanges are typically processed within 3–5 working days after we receive the returned item.
  

Important Note

Perfumes are personal-use items. We encourage customers to review product descriptions carefully or consult our team before purchasing.